Customer care
A considered answer is never far away.
From a question about ingredients to help with an order, our small team is here to make your experience feel as calm as the ritual itself.
Email the maison
hello@mediterranium.co.uk
Response time
Within 1–2 working days
Based in
The United Kingdom
Write to us
Tell us what you need.
Email hello@mediterranium.co.uk and include your order number if your question is about a purchase. A little context helps us give you a useful answer first time.
Our customer care desk is open Monday to Friday, 9:00–17:00 GMT. We read every message and reply within 1–2 working days.
Order help
A few details make all the difference.
- Your order number, if you have one
- The email address used at checkout
- A short note about what has happened
Looking for an immediate answer? Start with our shipping and returns guide.
Packed with care
Every order leaves the maison ready for its next ritual.
Plain-speaking support
We will always explain the next step, rather than pass you around.
Before you write
The useful places to begin.
Where is my order?
Check your dispatch email first, then send us your order number if the parcel has not arrived within the carrier window.
Can I change my order?
Email us as soon as possible. Once an order has entered packing, changes may no longer be possible, but we will always check.
The collection
A little inspiration while you wait.
Our bars are made for everyday use, gifted rituals, and the small luxury of a slower wash. Browse the collection by scent, texture, or mood.
Continue your ritual
A better kind of everyday.
Find natural oils, sun-warmed botanicals, and traditional formulations chosen for the modern bathroom.